privacy policy

Privacy Policy for Hotel Wall City

We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.

This user data protection summary describes the collection and usage of personal information and data, in accordance with GDPR (General Data Protection Regulation).

If you have any query regarding this Privacy Notice, please contact us at hotelwallcity6@gmail.com

At Hotel Wall City, we prioritize the privacy and trust of our guests. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us. By using our services, visiting our website, or making a booking, you consent to the practices described herein.

Personal Information We Collect

At Hotel Wall City, we are committed to safeguarding your privacy and delivering a superior guest experience. To achieve this, we collect specific personal information that helps us personalize our services, facilitate transactions, and enhance your stay. This includes your name, contact details, date of birth, and preferred modes of communication. We may also collect information about your job designation, business address, spouse name, and anniversary to provide tailored services. Additionally, we may require your credit card details, including the three-digit CVV code, and other transaction-related information such as arrival and departure dates, dining preferences, and transaction history.

If you make an online reservation at Hotel Wall City, we record your arrival and departure dates, group size, guest room details, and associated tariff. We may also collect details when you contact us directly or when you request proposals for events or meetings. Any health-related information you choose to share will be used solely to meet your specific needs during your stay.

However, we do not knowingly collect personal information from individuals under 18 years of age. Parents or guardians are advised not to allow children to share personal information without permission. Sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or criminal background is not collected unless voluntarily shared, and even then, it is used only to enhance your experience.

How We Use the personal information collected from Our guests

At Hotall Wall City, we collect and use guests’ personal information to provide the services they request, such as facilitating room bookings, sharing details about events and conferences at our hotels, and sending promotional offers and updates via email, direct mail, and phone. We also periodically conduct surveys and offer services sourced from third parties, based on the guests’ preferences or patterns of usage during their stays.

Information related to guest preferences, whether for accommodation or dining, will be shared across all Hotall Wall City locations to ensure a consistent and high-quality service experience at every property in our network.

Guests have the option to modify or restrict the use of their personal data for marketing purposes. To unsubscribe from promotional communications, guests can use the “Unsubscribe” link at the bottom of our email newsletters, or they can email us directly at hotelwallcity6@gmail.com

Sharing of Guest Information with Third Parties

In order to provide a uniform level of service across all Hotall Wall City hotels and resorts globally, we may share guests’ personal information with other properties within our network. We ensure that all information is managed in accordance with this privacy policy.

• Corporate Credit Card Use: If a corporate credit card is used, billing information may be shared with the employer.
• Third Party Service Providers:
  • We may collaborate with third-party service providers to offer certain services such as reservations, credit card processing, call center assistance, and mass mailings. These providers are contractually obligated to use personal information solely for the services they are engaged to perform. We may share non-personal, aggregated data with these providers to help them fulfill their contractual obligations. However, Hotall Wall City strictly prohibits the sale or transfer of guest information outside the network.
  • Occasionally, we partner with other companies for co-branded promotions, contests, or sweepstakes. In such cases, we may share guests’ details with our partners or sponsors. For instance, if a guest participates in a promotion or contest, their information will be shared with the relevant third-party sponsor.
• Mergers or Sales: In the event of a merger, acquisition, or sale of assets, Hotall Wall City reserves the right to transfer, sell, or assign both personal and non-personal information to affiliated or unaffiliated third parties as part of the transaction.
• Legal Compliance and Safety: Hotall Wall City may also be required to share guest information in response to legal requests or to comply with applicable laws, governmental inquiries, or legal processes. Additionally, we may share data to protect the rights, privacy, safety, or property of Hotall Wall City, its employees, guests, or the general public, or in emergency situations where we need to limit potential damage or seek available remedies.

Non-Personal or Anonymous Information Collected by Hotel Wall City

Information that cannot be used to personally identify a guest is referred to as non-personal or anonymous information. When guests visit or interact with the Hotel Wall City website (https://hotelwallcity.com/) or with third-party services we partner with, we may collect non-personal data such as the pages viewed on the site. We may also use technologies like cookies to tailor content based on guest preferences or to assist with reservation processing. While this information doesn’t reveal a guest’s identity, it helps identify the browser they are using when visiting our site. Guests can delete cookies at any time by using their browser settings.

In addition, we may gather data using tools like web beacons, clear GIFs, pixel tags, or similar technologies. These tools help us track when guests visit our site and provide insights into their browsing patterns, such as the areas of the site they visit, their operating system, browser type, and the URL they came from. This data helps us enhance the guest’s online experience.

Occasionally, we may allow third-party advertisers to display ads on our website. These advertisers may use cookies, pixel tags, and other technologies to track which ads a guest’s browser has seen and which pages they visited. Hotel Wall City has no control over how these third parties use this technology or the information they collect, and we are not responsible for their practices.

We may use or disclose non-personal information for various purposes, such as embedding email addresses in images. If non-personal information is combined with personal information, the resulting data will be treated as personal information according to our privacy policy.

Links to Third-Party Websites

Our website may contain links to third-party sites. Please note that we are not responsible for how these third-party websites collect, use, or share data. Any information guests provide on third-party websites is governed by the privacy policy and terms of service of those sites. We recommend guests review the privacy policies of any third-party sites they visit before sharing personal information.

Data Security Measures

Hotel Wall City takes the necessary steps to ensure the protection of guests’ personal information by:

• Safeguarding personal data from unauthorized access, disclosure, modification, or destruction.
• Keeping personal information accurate and up-to-date in compliance with relevant laws.
• Taking measures to protect the personal information provided by guests during online transactions. However, please be aware that no security system or data transmission method over the internet can be fully guaranteed as secure.
• Ensuring that our partners and service providers implement appropriate measures to protect the confidentiality of guests’ personal information.
• Maintaining a system to monitor data security breaches and notifying the appropriate authorities if any such incidents occur.

Refund Policy Guideline

We understand that plans can change, which is why we have a flexible refund policy to provide peace of mind when booking with us.

Cancellation Period: Guests are eligible for a full refund if the booking is cancelled at least one day before the scheduled check-in date by 11:59 PM. For example – if your booking is for January 10th, you can cancel until 11:59 PM on January 9th and receive a full refund. Cancellations made after this deadline will not be eligible for a refund.

This policy reflects our commitment to ensuring a hassle-free booking experience.

Non-Personal Information Collection

We may also collect non-personal information to enhance your digital interactions with us. This includes:

• Browser type and version.
• Device information, such as operating system and screen resolution.
• Pages visited on our website and the time spent on each.
• These insights help us optimize our website for a user-friendly experience.

Cookies and Tracking Technologies

Cookies enable us to remember your preferences and improve our services. By using our website, you consent to the use of cookies for:

• Personalizing your browsing experience.
• Processing transactions and reservations more efficiently.
• Analyzing site traffic for better performance.
• You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

Links to Third-Party Websites

Our website may contain links to external sites for your convenience. Please note that Hotel Wall City is not responsible for the privacy practices of these third-party platforms. We encourage you to review their policies before providing any personal information.

How Long We Retain Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer required, it is securely deleted or anonymized.

Your Rights

As a valued guest, you have the right to:

• Access and review the personal data we hold about you.
• Request corrections to inaccuracies in your information.
• Restrict or object to the processing of your data.
• Opt-out of promotional communications by using the “unsubscribe” link or contacting us directly.

Updates to This Policy

Hotel Wall City reserves the right to update this privacy policy as needed to reflect changes in practices, services, or legal requirements. Guests are encouraged to review this page periodically for the latest updates.

Contact Us

For any questions, concerns, or requests regarding this policy or your personal data, please contact us:

Email: hotelwallcity6@gmail.com
Phone: +91 9013951007

Your privacy and trust are paramount to us.

Hotel Wall City – Where Trust Meets Comfort